在家学习可能会对你有用. Coming from a company that has been working from home for 7 years

布鲁诺Veberis
在家学习可能会对你有用. Coming from a company that has been working from home for 7 years

No, these are not another five run-of-the-mill tips for working from home. This time it’ll be us, the website and online store builder Mozello,分享im游戏app自己的经验. im游戏app将分享im游戏app在没有办公室的情况下确保高生产率和高效率工作的方法.

Since the inception of our company, the team of Mozello has worked from home. 这是im游戏app在拉脱维亚不同地区的6个城市工作的唯一方式. 通过避免旅行, im游戏app节省了金钱和宝贵的时间, 这意味着im游戏app可以花更多的时间和im游戏app爱的人在一起. im游戏app的制服包括浴衣和暖和的拖鞋. We’ve never had an office, and to be perfectly honest, we never really wanted one. 好吧, not unless it looks like the offices of Google, Apple, or at least Draugiem Group.

今天im游戏app将谈谈im游戏app在这一策略上的成功,并强调几点可以帮助您组织您的家庭办公室.

基础设施

工作在家里

The environment is of utmost importance in 你的办公室. 自然, 你需要一台好的电脑和网络连接, 但im游戏app也建议为自己准备一个单独的房间,或者至少在一个安静的角落里有一张桌子. This point is most important for account managers who talk to customers over the phone. 也, 确保你考虑过舒适和人体工程学——仅仅因为你在家工作并不意味着你的背部就会神奇地停止疼痛.

Once an account manager asked us during an interview whether it's OK to work from a café. 好吧, 你猜怎么着,它不是, because a café will never ensure the ergonomic or data protection standards that we have.

当然, jobs differ from one another and we all have different possibilities, but a proper work environment at home is the basis of a home office, 你真的不能没有.

使用工具

选择正确的数字工具意味着你已经成功地为远程工作组织了有效的空间, a.k.a. 你的办公室. 确保在家工作时的无缝操作, you’ll need to pay special attention to communication between staff, 文档管理, 以及你的客户服务体系, 在其他方面.

Lucky for us, there’s a multitude of 系统s and tools that help us do this. 在Mozello,im游戏app使用以下工具:

  • 交流: For basic communication, im游戏app使用 the business communication platform 松弛. 系统在线显示所有员工, 它允许您单独或在单独的聊天室中与他们聊天,讨论特定的话题,如客户支持, 董事会会议, 市场营销问题, 空闲时间, 等. (付费或免费)

  • 会议: im游戏app通过以下方式组织会议 Skype (免费). 如果你不能忍受Skype,考虑一下 变焦 (支付), 信使 (免费),或者其他选择.

  • 客户电子邮件服务: im游戏app使用 槽帮助台 系统, 它允许多个员工使用一个电子邮件地址访问和工作,并在不考虑他们的位置的情况下保持最新的信息, 槽帮助台也可以连接到 脸谱网. (每个用户每月6美元起). There are a number of both cheaper and more expensive alternatives to this 系统. 一个不需要投资的简单选择是为您的IM电竞app共享一个电子邮箱:info@company.com.

  • 计划和项目管理: im游戏app使用 Trello (部门) 概念 (市场部). (付费和免费版本)

  • 电子邮件地址、文档管理: im游戏app使用谷歌Apps / G套件 (每个用户每月€5)

  • 客户管理: im游戏app使用自己开发的IT系统.

  • 会计: We outsource accounting services, and the accounting 系统 is available online. Although we don't necessarily use it ourselves, we recommend PayTraq 是im游戏app的同事开发的. It is a 系统 for accounting, management of goods and storage, 等.

工作组织

Working from home means less time for communication, so, to avoid chaos and confusion, everyone must be fully informed about who is responsible for which specific tasks, 何时以及在什么范围内交付任务. 这对于避免两个人不小心在做同一件事或一项任务时被忘记是至关重要的. 在im游戏app的例子中,im游戏app已经建立了严格的角色,制定目标和目标也很有帮助.

员工的选择

For a company to function (both in general and when working remotely), 选择那些能够安排自己的工作空间并且有能力集中精力的候选人是非常必要的. 在家工作与在充满活力的办公室工作截然相反,在办公室里交流占据了你一天中的大部分时间. Not everyone will be equally productive while working from home, and not everyone can provide themselves with a suitable work environment.

确定特定的工作负载

雇主和雇员对于在家工作的主要关注之一是保持生产力. 要做到这一点, 您必须设置一个具体的, 可衡量的, and reportable amount of work that each employee must deliver.

Mozello’s experience shows that the following strategies work best:

策略A:做所有需要做的事

It’s relatively easy to register a workload for some jobs. 例如,客户经理必须为所有客户提供服务,包括接听电话和回复电子邮件. 这些东西是可以测量和验证的. This also applies to record-keeping, keeping accounting documents, 等. The people who do these jobs will be able to do them unless their workload is not inhumane.

管理的任务是确保每个员工有足够的工作量,并确保员工是称职的. The task of the employees is to do everything that is assigned to him or her. 就是这么简单.

策略B:基于目标和期限的项目管理

It gets a bit more challenging with project and product development departments. There was a time when Mozello free-flowed; but this period was quite chaotic and it suffices to say that we did not achieve much. im游戏app知道im游戏app必须改变im游戏app的工作流程, so we decided to introduce a simple and structured project management 系统, 松散地基于…所使用的原则 敏捷.

它的工作原理大致如下:

  1. 需求, 建议, 需要, and ideas (things that need to be done) are constantly collected. Everything is grouped in huge thematic lists: suggestions, 错误, 新功能的想法, 市场营销观念, 等.

  2. Everything is grouped by importance (how often customers ask for this, 对im游戏app有什么影响, IM电竞app的未来, 利润, 等.). 经理或负责任的员工在会议上对这些事情进行排序,并共同确定优先级.

  3. All development work is divided into 2-week work cycles (called sprints). 在每一个冲刺的开始, 任务会按照im游戏app在接下来的两周内承诺要做的事情的数量,从待办事项列表的顶部选择. Each employee must perform the tasks assigned to him or her during the sprint. 2周的周期对于im游戏appIM电竞app来说是最理想的,这样im游戏app可以准确的预测和控制任务的持续时间,同时也可以感受到完成既定目标的满足感. 如果任务不能在两周内完成, 它被分成更小的任务, 但如果它们很小的话, im游戏app为一个sprint挑选几个任务.

  4. 每周一,im游戏app会召开1到2个小时的Skype会议,在此期间,im游戏app会制定新的目标(任务),从待办事项列表的顶部获取新的内容,或控制当前sprint会议的进度,并在事情没有按计划进行时做出必要的调整.

  5. If the set goals are not achieved during the 2-week sprint, im游戏app会分析为什么会发生这种情况,以及im游戏app能做些什么来确保未来的目标按时实现.

这个系统可以让im游戏app实现以下几点:

  • We are always working on the most important task at the present moment
  • im游戏app利用现有的资源尽im游戏app所能去做
  • im游戏app建立一个目标实现的纪律
  • 每个人都知道他们必须做什么
  • 经常实现目标会带来满足感
  • Meetings are focused and take up only 1 to 2 hours a week, which means we save time

im游戏app是灵活的,im游戏app会不时召开大型会议或调整战略.

By the way, this 系统 works great not only when working from home, but at an office too. 然而, 当远程工作时,系统方法的重要性是它促进纪律和确定具体的、可报告的工作量的两倍.

请记住! 有许多不同的项目管理系统, 对一家IM电竞app有效的方法可能对另一家并不适用. The type of 系统 you choose doesn’t really matter; what's important is that you do use a 系统 to assign tasks and deadlines to your employees.

策略C:具体的常规工作计划(进度表)

These involve both project-type tasks and repetitive (routine) tasks. 例如, im游戏appIM电竞app的市场营销活动包括两部分:a)im游戏app采用目标设定和项目管理方法的独特营销活动, b)不确定重复的日常任务, such as changing outdated banners or weekly 脸谱网 posts and blog posts. These are the smaller tasks that have to be done one a regular basis to bear fruit.

一个特定的, 有文件记录的常规工作计划/时间表/日历可以确保常规工作的完成,没有任务被遗漏或遗忘.

安全和数据保护

When it comes to working from home, IT security and data protection are often overlooked. 但是,仅仅因为你在安全的房子里,并不意味着同样适用于你的数据. Larger organizations take care of this by providing employees with computers, 但较小的实体可能没有这种特权,只能尽其所能应对潜在的威胁.

As far as possible, the following protection strategies should be used:

  • A separate password-protected computer is used for work purposes, 它只被特定的员工使用;

  • Only the software necessary for the work is installed on the work computer;

  • 工作电脑已安装好防病毒软件,并定期更新;

  • 员工必须熟悉安全和数据保护规定,并知道他或她不应该点击可疑的电子邮件附件, 打开可疑的链接, 共享密码, 等.

  • Use encrypted connection (all serious 系统s and tools provide this function)

  • 不要在你的电脑硬盘上储存敏感数据,以防止在被盗事件中未经授权的访问(储存数据在安全的, authentication-protected远程系统)
  • Use a VPN connection when connecting to the corporate network, if applicable and possible

总结一下, IM电竞app必须将IT风险降到最低,并确保即使员工的电脑受到攻击, 其后果是尽可能有限的. 这可以通过确保员工不在他们的计算机上保存客户数据库或敏感文档来实现, 而是通过一个安全的, authentication-protected远程连接.

 社交和保持理智

One of the biggest challenges when working from home is the lack of social contact. 这对外向者的打击特别大. 这个问题没有通用的解决办法, as the desire to socialize is different in each specific case. A software developer might go weeks without uttering a word, while a marketing manager will be drawn towards the office or other public spaces. It's a blessing that these things are included in the job description.

提升团队精神的经典方法是常见的会议、活动和旅行. 例如, every now and again we organize lunch for our team in a restaurant. 在大流行期间,im游戏app组织了一次Skype会议. We've also had grill parties and the occasional trip abroad.
尽管im游戏app努力, im游戏app不能说im游戏app在这个领域达到了完美, 因此,im游戏app肯定会继续朝着改进的方向努力.

Summary

对一个人有效的东西不一定对其他人有效, but our experience proves that work from home can be an ordinary, 不需加以说明的, 长期来看也是很常见的. im游戏app希望这些年来im游戏app的经验和教训能对贵IM电竞app有用.
If you’ve got experience working from home, we’d love to hear about it in the comments.